ISO 20000 goals

ISO 20000 has the following goals:

• Promote the adoption of integrated processes in order to provide service management to obtain the requirements of both our clients and the market itself.
• Measure understanding of our “good practices”, objectives, benefits and possible problems within our Management System.
• Help organizations generate billing, or generate effective costs or benefits within the professional path of the IT service provided to clients.

Companies increasingly depend on their IT Systems and need proper management and maintenance of these. Failures and incidents are becoming more visible every day.

The number of demanders for IT services worldwide is increasing exponentially. Infrastructures are increasingly complex and the market needs specialists in the sector. Continuous change of IT Systems (continuous advancement of technology).

Who should apply ISO 20000?

ISO 20000 is applicable to any organization, large or small, in any sector or part of the world, that relies on IT services.

The standard is particularly appropriate for internal IT service providers, such as IT departments, and for external IT service providers, such as IT outsourcing organizations.

This standard is already having a positive impact on some of the most important IT-dependent sectors, such as business process outsourcing, telecommunications and finance, as well as the public sector.

Links to other schemes

Link to 15504: Another reason for its implementation is that the development and IT environments are condemned to understand each other. In development they use tools such as ISO 15504 and their certification makes IT companies required to perform certain actions, which they would easily achieve using ISO 20000.

Link to 27001: Another reason is that, given its ISO 9001 root, it facilitates certification under the ISO 27001 standard.

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