Satisfaction factors of UNE 66181

The UNE 66181 standard establishes a system of quality indicators, as well as a scale of five quality levels for each of the identified factors.

Factors:

Information

The minimum general information must contain:

• Name or description of the training action.
• Objects of the training action.
• Type of training: self-training, tele-training or mixed training.
• Necessary dedication: study and tutorial time.
• Previous necessary training.
• Required software.

The information will be used to:

• Buyers and users.
• Suppliers

Employability

It is the ability of an individual to integrate into the labor market or improve their current working conditions. Parameters that define it:

• Market demand.
• Recognition of training: by the authorities, by the labor market and by the entity providing the training.

Accessibility

It is the condition that environments, products and services must meet so that they are understandable, usable and practicable by all people. Accessibility applied to Internet content is called web accessibility.

Limitations on website accessibility:

• Visual.
• Mobile.
• Auditory.
• Cognitive.

Parameters that define the ease of assimilation:

• Hardware accessibility.
• Software accessibility.
• Web accessibility.

Ease of assimilation

It is the capacity of virtual training action to stimulate the user in order to understand the contents and promote learning.

Barriers to virtual training:

• Feeling of loneliness.
• Computer knowledge.
• Different ways of learning.
• Spaces and time for study.
• Technical limitations.
• Cultural barriers.

Parameters that define the ease of assimilation:

• Interactivity.
• Tutoring.

The quality levels are presented in a gradation that goes from level 1 “initial” to level 5 “excellent”, so that clients and users have more information about the training offer and can be compared.

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