ISO 20000 Standard

It is the first global quality standard aimed specifically at IT (Information Technology) organizations.

Describes an integrated set of processes and management approach for the effective provision of IT services to internal or external customers.

IT is essential in today’s companies. However, concerns regarding both in-house and outsourced IT services are growing because these services do not fit the needs of businesses and customers.

A recognized solution to this problem is to use an IT service management system (ITMS) based on ISO 20000, the international standard for IT service management. ISO 20000 offers companies the opportunity to demonstrate to their customers and shareholders the integrity and security of their operations and promotes a culture of continuous quality improvement in the management of technological services.

Certification to this standard allows you to independently demonstrate to clients that the entity complies with best practices.

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